Refund policy
REFUND & RETURN POLICY
Last updated: November 3, 2026
30-DAY RETURNS & EXCHANGES
VALDERO FOOTWEAR accepts return and exchange requests made within 30 days of delivery.
To qualify for a return or exchange, footwear must be unworn, unused, unaltered and in its original condition. All original packaging, tags, cards and accessories supplied with the product must be included.
Please try on footwear carefully on a clean, indoor surface. Items showing visible wear, stains, odours, damage, deformation, excessive creasing or other signs of use after delivery cannot be accepted, except where applicable consumer law provides otherwise.
FINAL CLOSING SALE
Items purchased during the VALDERO FOOTWEAR Final Closing Sale remain eligible for return or exchange within 30 days of delivery.
The reduced sale price does not change the return conditions described in this policy.
Because this is our final closing sale with no planned restocks or second release, exchanges are subject to remaining style, colour and size availability and cannot be guaranteed.
HOW TO START A RETURN
Before sending anything back, email:
Please include:
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Your order number
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The item or items you wish to return
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The reason for the return
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Photographs, if the item arrived damaged, defective or incorrect
We aim to respond within 24–48 hours with return instructions and the correct return address.
Returns sent without prior authorisation, or sent to an address other than the one provided by our customer care team, may not be accepted, except where applicable law requires otherwise.
RETURN SHIPPING
Return shipping costs are the customer’s responsibility, except when the item received is damaged, defective or incorrect, or where applicable law requires otherwise.
We strongly recommend using a tracked shipping service and keeping proof of postage.
VALDERO FOOTWEAR cannot issue a refund for a return that does not reach the designated return address, except where applicable law requires otherwise.
Original shipping charges, if any, are non-refundable unless required by applicable law.
EXCHANGES
Exchanges may be requested within 30 days of delivery and are subject to product, colour and size availability.
As VALDERO FOOTWEAR is currently offering its final collection, restocks are not planned.
If your preferred replacement is unavailable, you may choose an available alternative or receive a refund to your original payment method, subject to the conditions of this policy and applicable consumer law.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
If your item is damaged, defective or different from what you ordered, contact:
Please contact us within 30 days of delivery whenever possible.
Include clear photographs of the item, packaging and shipping label.
Once the issue has been confirmed, VALDERO FOOTWEAR will arrange an appropriate replacement or refund at no additional return-shipping cost to you.
Nothing in this section limits any mandatory rights you may have under applicable consumer law, including rights that extend beyond 30 days.
REFUNDS
Once your return has been received and inspected, we will email you to confirm whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days, subject to applicable consumer law and any shorter statutory deadlines.
Your bank, card issuer or payment provider may require additional time to process and display the funds.
If more than 15 business days have passed since your refund was approved, please contact:
CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
Orders may be cancelled for a full refund if the request is received before the order has been processed or dispatched.
Once an order has entered fulfilment or has been shipped, cancellation may no longer be possible and the standard return process will apply.
This does not affect any statutory cancellation or withdrawal rights.
EU RIGHT OF WITHDRAWAL
Customers in the European Union generally have a statutory right to withdraw from an online purchase within 14 days of delivery without providing a reason.
VALDERO FOOTWEAR provides a 30-day return period under this Refund & Return Policy, which is longer than the standard 14-day withdrawal period.
Customers exercising their statutory right of withdrawal may notify us by email at support@valderofootwear.com.
After notifying us of a statutory withdrawal, customers generally have 14 days to send the goods back, in accordance with applicable law.
Any refund required under the statutory withdrawal right will be processed within the legally required timeframe and may include standard outbound delivery charges where applicable. We may withhold reimbursement until the goods are received or evidence of their return is provided, where permitted by law.
Customers are responsible for direct return-shipping costs where legally permitted and properly disclosed before purchase.
This right also applies to sale items unless a specific statutory exception applies.
Nothing in this policy limits any mandatory consumer rights, including rights relating to faulty, defective or non-conforming goods.
NON-RETURNABLE ITEMS
Under our voluntary 30-day return policy, we generally cannot accept:
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Items showing signs of wear or use beyond normal indoor inspection
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Items with stains, odours or visible damage caused after delivery
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Footwear that has been permanently misshaped or damaged after delivery
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Items damaged through misuse, neglect or improper care
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Items that have been altered or repaired without authorisation
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Items returned without their original packaging, tags or included accessories
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Returns requested outside the applicable return period
These conditions do not override mandatory consumer rights. Where applicable law provides a statutory withdrawal right, handling beyond what is necessary to inspect the product may result in a lawful deduction for diminished value rather than automatic rejection.
FINAL COLLECTION AVAILABILITY
VALDERO FOOTWEAR is currently presenting its final collection.
No restocks or second releases are planned.
Because quantities are limited, we cannot guarantee that the same style, colour or size will remain available while an exchange is being processed.
This does not affect your rights to an eligible return or refund under this policy or applicable consumer law.
CUSTOMER CARE CONTINUES
Although VALDERO FOOTWEAR is closing, our commitment to existing customers remains.
Orders placed during our Final Closing Sale continue to be supported by our published shipping, returns, refund and customer care policies.
CONTACT
VALDERO FOOTWEAR Customer Care
Customer support hours:
Monday to Friday, 9:00–18:00 CET
Response time:
Within 24–48 hours